Thanks for purchasing our products at Eveons Shop operated by Eveons Mobility Systems LLC.
We have a 48-hours return policy, which means you have 48 hours after receiving your item to request a return if the item is completely dead (DOA).
If you the product that you have purchased from us is defected within 48 hours, you can get your money back no questions asked. You are eligible for a full reimbursement within 2 calendar days of your purchase.
After 2 days you will no longer be eligible and won't be able to receive a refund however any issues with your device will be covered by the standard 12 months factory warranty (if the issue is related to a factory defect). We encourage our customers to try the product (or service) in the first two days after their purchase to ensure it works perfectly.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All our products are covered with standard 12 months factory warranty. You are able to extend your warranties by purchasing optional 36 months coverage extending your device warranty to 48 months. If you have any additional questions or would like to extend your warranty, feel free to contact us, however you can only purchase the extended warranty within 2 weeks from your original purchase. After 2 weeks your device will no longer be eligible for optional extended warranty.