Refund policy

Thank you for purchasing from Eveons Mobility Systems LLC's online store. Our return policy allows for a 48-hour window after receiving your product to request a return, provided the item is unopened and unused. If the product has been used or the original packaging has been opened, we will not be able to process a return. If the product is found to be defective within 48 hours of receiving it, we will offer a full refund. After the 48-hour period, we will no longer offer a refund but the product will still be covered under the standard 24-month factory warranty for any defects. To initiate a return, please contact us at info@eveons.com and we will provide a return shipping label and instructions on how to send the package back to us. Returns that have not been requested through the proper channels will not be accepted.

You can always contact us for any return question at info@eveons.com.

Damages, wrong or missing items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 Warranty policy 

All our B2C scooters, trikes and e-bikes are covered with standard 12 months factory warranty (unless specified and does not include batteries and any B2B product ). If you have any additional questions or would like to extend your warranty, feel free to contact us, however you can only purchase the extended warranty within 2 weeks from your original purchase. After 2 weeks your device will no longer be eligible for optional extended warranty. 

 Range & Speed Specifications

The range specifications for our scooter models, as provided, are measured in eco-mode within a controlled laboratory environment with ambient temperature conditions. The use of "up to" in these specifications signifies that the precise mileage achieved may vary and cannot be determined with absolute certainty due to several influencing factors, including rider weight, road slope, air temperature, and battery condition. It is important to note that all range parameters mentioned herein are estimations, based on the circumstances outlined, and are subject to variations in real-world usage. We reserve the right to clarify that these range estimates are provided as approximate values for reference.